Can I use more than one Ticketek Gift Voucher in the same transaction? Tap "Add to Passbook" at the bottom of your mobile ticket. Children under 3 will not be assigned their own putter (golf-club) or ball. What are the reasons I can request a refund if I have purchased Refundable tickets? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Who is entitled to a concession or child ticket? How do I check the balance of my Gift Voucher? You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. to collect tickets. Child Fare Rules for Un-Reserved Ticket Booking Boys under 12 years of age are allowed in the ladies compartment with relatives or friends. There are no guarantees. ticketek junior ticket age. What constitutes a "Family' for the Family ticket? You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. We will be in contact with you within two business days of receipt of this information. Please ask your friend to check their junk mail. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Visit the ticket purchase page applicable to your event on our site Drop down the "ticket type" menu. Ultimate tickets are sold at market driven prices. Premium seating at Harry Potter and the Cursed Child, 1 beverage + 1 ice cream voucher per person. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. For all the latest news, offers and first access to cricket tickets once available please sign up to the Australian Cricket Family below. . The website only allows one invitee from a group to purchase at a time. Always look for the "No Passes" or "Special Engagement" description next to the film title. Why aren't all seats available for sale? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Sign up Get the latest Big Bash news Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. We'll now show you the tickets which have been allocated to you based on your selections. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. "Ticketek is a large business. Do I need to add to Passbook to gain entry into the venue? If you have purchased concession tickets, you are also required to present a valid concession card. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. How can I receive my Ticketek Gift Voucher? The user will not be able to view the ticket. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Information regarding Group booking of 10 or more will be released soon. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Restrictions may apply for Black, Yellow, Green, and Red Tickets. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Ticketek New Zealand Limited (company no. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. They will be assigned the seats nearest the original purchaser. Online orders can be paid with Visa, MasterCard, American Express and Discover. Unfortunately, Special Engagements carry a pass restriction. So, step right up for an entertainment treat. Can I buy tickets if I am based overseas? Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Ticketek Terms and Conditions of Sale. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. What are the different types of Ticketek Gift Vouchers? Please monitor the "More Venue Info" link for venue policies, including health and safety protocols, which are subject to change. ezyTicket - your ticket is emailed to you in PDF format. Yellow Tickets are not valid in California, New York or New Jersey. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Neither you, nor any other members of your group, will attend the Event if currently subject to a 14 day isolation period or feeling unwell. Ticket exchanges MAY be available for this event. Ticketing What are the age groups for a Child and Senior tickets? You can definitely purchase tickets online! The website will still select the best available within the section you have chosen, You can only select on price category at this stage. We can only assist those who purchased their tickets via Ticketek, the authorised ticket seller for Marriner Group and the Regent Theatre in Melbourne, or through approved partners. Sorry, but all credit cards used must have a U.S. billing address. Please click HERE for more information. Change My Location You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. There was a problem with the email server that the message was sent to. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Official Cricket Tickets | cricket.com.au Cricket tickets There are currently no tickets on sale. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. With the benefit of FREE admission we are unable to RESERVE a seat for young children. Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser upon showing valid id. You must allow adequate time for collection or delivery of tickets. If you purchased tickets through any other channel, please contact the seller directly. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? If there is no connectivity at the venue, can Passbook tickets still be accessed? *Tickets will be updated to display your barcode from 72 hours prior to the performance, Ticketek is selling for the following venues only. Inspired by James Cameron's Avatar, Cirque du Soleil transports you to the world of Pandora in a visually stunning live setting. What qualifies as a concession ticket? If you are 13 years of age or older but not of legal age to enter into agreements, you must obtain parental consent before using the Services. Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event ("Seller's Terms"). the Ticket Refund Policy, the Ticket Limit Policy and the Child and Infant Ticket Policy, which are incorporated into these terms and conditions by reference, together with any amendments or updates to the same issued by or on behalf of IBC or the LOC from time to time; "Covid-19 . My Ticketek Gift Voucher has no Voucher ID? If your location is not recognised, National content will be displayed. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. When you book online you cannot choose the location of your seat. What will happen if the barcode is sent to a non-smartphone? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Please note, children under 5 who are travelling without a ticket may only occupy a seat that is not required by a fare-paying passenger. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. A total of 10% of the adult fare will be charged for the infants' ticket. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. On arrival, simply present your mobile ticket for scanning to gain entry as usual. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. What other gift can provide action, drama, comedy and Junior Mints? So, don't be shy with them at the box office. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Wheelchair & accessible bookings You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. The fare will be 75% of the adult fare for children between 2 years and 11 years. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Children under 2 who do not require a seat are free. Placing seats on hold and redeeming them is limited to online transactions only. How can I get Ticketek to sell tickets to my event? Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Families often wonder whether they'll need to buy a ticket or if there's an age limit for their child to attend a game. There are bars with refreshments to enjoy and opportunities to purchase official merchandise before the show. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Venue/City Box Office - collect tickets when you arrive in New Zealand. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. This means that for each event, tickets become available in order of best seating according to the promoter. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. No, the credit card pre-fill feature simply gives you the option to save your card details. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. ($11.50 for standard child and $13.50 for standard adult tickets). Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. My Ticketek Ticket Delivery. You'll be able to purchase tickets from either Ticketek's Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you"). You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Restricted view refers to seats that have restricted viewing of the stage or event. Sign In is displayed at the top of the 'My Events' section. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. My Ticketek; Gift Vouchers; No, we cannot refund the additional charge for the Refundable tickets. Why does the app ask to use your current location the first time it's opened? These Terms and Conditions relate both to the sale of tickets and attendance at events. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. chevron_left. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Try the Fandango FAQ for more information. Will the event be reserved seating or general admission. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Print this PDF as this will be your access to the event. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. *Non-alcoholic beverage available for those under that age of 18 Contact-How do I contact Ticketek? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Online orders can be paid with Visa, MasterCard, American Express and Discover. Make a Group Booking - Fill out the booking form, New South Wales / Australian Capital Territory. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. The fee is displayed on the Order Summary during the online purchase process. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. I ordered a lanyard with my ticket purchase, when will this arrive? Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. We also regularly monitor our ticketing system for suspicious transactions. Tickets will not be issued to persons other than the credit/debit card holder. Invitee A starts purchasing two seats from hold. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. How do I find out the expiry date of my Ticketek Gift Voucher? TORUK - The First Flight. Precious metals are still not accepted. Refunds, Payments and Exchanges. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Cirque du Soleil in a stunning new light. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Change of mind is not an approved reason. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. WHAT IS THE RUNNING TIME FOR THE PLAY? The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Consumer Guarantees Act 1993) Ticketek otherwise has no liability to you. All Deals tickets are sold at a single admit price. Children aged 4-14 as at 1 January 2023 are eligible to purchase a concession ticket. Exchanges must be made no later than 7 days prior to start of the ticketed performance. Emirates Airline: Children aged between 2 years and 11 years can travel sitting in their own seats. How does Ticketek remember my preferences when I return? For assistance with accessible seating please visit Ticketek or Ticketmaster for further information. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You must apply for a refund within a reasonable time. WHAT IS YOUR POLICY REGARDING TICKET EXCHANGES? Discover New Events. Going to an event with a social club, company, school, family or friends? Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Ticketek Mobile Tickets offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? When tickets are no longer available the event will be displayed as Allocation Exhausted.". If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. details of the event including: name, date, time and venue. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Requests can be submitted via HERE or phone 1300 11 10 11, option 3, between Monday to Friday 10am to 5pm. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Dont wait, book now to see the most magical show in Melbourne. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. *VIP Experience ticket holders can pick up tickets and vouchers from 1 hour pre-show on the day of the event at the VIP section of the main bar in the Stalls foyer, downstairs at the Princess Theatre. In most cases, refunds will be automatically processed to the credit card originally used for purchase. You may also email Marcus Theatres at: askmarcustheatres@marcustheatres.com. By accessing or using the Services, you represent that you are at least 13 years of age. Age and discount policies vary by theater. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Ticketek and/or the Seller will take all reasonable steps to notify you of Ticketek's intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid. Gift Vouchers can be purchased for specific events when available. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. How will I know when my content is personalised? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. PLEASE NOTE: Children under 3 are welcome to join a family group/team, free of charge, however the course has not been designed to cater to this age group. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. 2023 NRL Telstra Premiership Tickets. Mon to Fri 9am-5pm. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency.
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