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Export Control. 2016-2023 Charter Communications, all rights reserved, The Unified Communications with RingCentral Terms of Service contain prices and descriptions for RingCentral Services (RingCentral Service(s) or Service(s)) offered by Charter Communications Operating, LLC (Charter or Spectrum) to Spectrum Enterprise Customers (Customer(s)) and their end users (End User(s)). This charge will The companies have since changed their stance, pledging a temporary suspension of contracts without charge, and without a refund. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement or Customers use of the Products or Services. Customer must provide (and is solely responsible for providing) all required notices and obtaining all licenses, consents, authorizations or other approvals related to the use, reproduction, transmission, or receipt of any Customer Content. Spectrumwill provide a managed router solution with a router deployed at the designated Service Location configured according to the Questionnaire. We're sorry, Spectrum Hosted Voice, Hosted Voice for Hospitality, Hosted Call Center, and Unified Communications (collectively, Hosted Communications Services). Times, Sunday Times This indicates that temporary suspensions can last upto a year. Customer is responsible for (i) securing its Customer Equipment against placement of fraudulent calls, and (ii) ensuring that Customer Equipment is not being used for any Prohibited Use or fraudulent use or access with Communications Services. PSTN means the public switched telephone network. Use of invalid or unassigned telephone numbers are prohibited for outgoing calls. and our Spectrum Business High-Speed Internet Service. E-Sign Act Disclosure and Agreement Services means the services provided by RingCentral as listed in the order form executed between Partner and RingCentral, including without limitation any applicable RingCentral Services. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS CUSTOMER OR YOU), AGREE TO THIS AGREEMENT AND CREATE A BINDING CONTRACT BETWEEN YOU AND RINGCENTRAL, INC. OR THE APPLICABLE RINGCENTRAL AFFILIATE. 1. When a line of service is terminated, Customer shall ensure that the Equipment that was activated on that line (. Bright House Business Voice Price Guide, Spectrum Enterprise Terms & Conditions Spectrum will respond to Customer requests for Customer Calling Details only in compliance with Spectrums then- current authentication requirements and applicable law. Customer is responsible for: (i) ensuring that Spectrum receives timely notice of any changes to the list of authorized individuals identified in the Agency Letter. In some geographic areas, Communications Service does not provide the capability to support E911 service from any location other than the Service Location. Emergency Contact Information - Law Enforcement Only Customers use of the WiFi Hotspot is subject to the following additional terms and conditions: The WiFi Hotspot made available at Service Location(s) may be accessed by Customer and its End Users through their Spectrum accounts for no additional charge. RingCentral and Partner have the right to inspect and/or audit by remote polling or other reasonable electronic means at any time to determine End Users compliance with this Agreement, including but not limited to the Use Policies. Spectrum has the right to limit the Communications Service to reasonable quantities of minutes and messages used or consumed by Customer to prevent Prohibited Use and to maintain a high level of service for other Spectrum customers. Spectrum and Customer may each be referred to as a Party and collectively as the Parties. Unless specifically set forth in any Attachment, capitalized terms shall have the meanings set forth in this Service Agreement. Enterprise TV Service includes Government TV, Healthcare TV, Hospitality TV, and Education/University TV. Spectrum Enterprise is not liable for any such responsive action and these We also reserve the right to apply the suspension for a minimum period, regardless of when you call us. Spectrum is the second-largest cable internet provider in the U.S., available to over 100 million people. In those areas, if Customer intends to assign telephone numbers to one or more locations other than the Service Location, Customer shall obtain from the incumbent LEC, a competitive LEC, or Spectrum a local telephone line or lines and ensure that (i) the address(es) associated with the additional location(s) are loaded into the 911 database by the provider of the local telephone line(s) such that 911 calls will deliver to the 911 answering point the actual location and address of the 911 caller and (ii) all 911 calls originated from the additional location(s) are transported and delivered over those local telephone lines. Customer agrees to indemnify, defend and hold harmless RingCentral and its Affiliates at its expense, from and against any and all third-party claims, arising out of or in connection with: (i) material violation of applicable lawby the Customer, or their respective End Users in connection with their use of the Services; (ii) use of the Services in breach of the Acceptable Use Policies; (iii) failure to promptly install any updates of any software or firmware or accept or use modified or replacement items provided free of charge by or on behalf of RingCentral; or (iv) Customer Content. Spectrum may require that authorized users update the Apps from time-to-time in order to continue use of the Apps. Customer interface to the data network is via Ethernet connection. Spectrum Broadband Label Disclosure, Spectrum Residential Voice Services Agreement Cross rate center telephone number assignment is not permitted with Centralized PBX Support. This means that customers may be unable to watch TV, browse the internet, or make phone calls. Spectrum may, in its discretion, provide Customer with Off-Net services to geographic locations that are outside of Spectrums service area or are not currently connected to the Spectrum Network through third party service providers. In 2016 Spectrum acquired Time Warner Cable. Subject to, and conditioned upon Customers compliance with the terms of this Agreement, RingCentral grants to Customer and its End User a limited, personal, revocable, non-exclusive, non-transferable (other than as permitted under this Agreement), non-sublicensable license to use any software provided or made available by RingCentral to the Customer as part of the Services (Software) to the extent reasonably required to use the Services as permitted by this Agreement, only for the duration that Customer is entitled to use the Services. Spectrum will issue an order to return the defective RingCentral Equipment to Spectrums supplier. Toll Free service is provided by UC with RingCentral Service and includes a monthly charge for the Toll Free Number, as well as a usage charge for inbound calls. If Customer orders E911 Location Plus, (i) Customer may add and/or manage station level address information for telephone numbers at the Service Location through use of the E911 Location Plus self-service web portal; (ii) Customer shall be solely responsible for complying with all applicable local, state, and federal laws, rules, regulations and requirements for operation and use of a multi-line telephone system and for providing accurate station level address information (i.e., the applicable characters for display at a 911 operator) for Customers telephone numbers; (iii) Customer will transmit the telephone number to Spectrum that is associated with the station that placed a 911 call; and (iv) Customer will ensure the initial and continuing accuracy of the station level address information for each Customer telephone number in the E911 Location Plus self-service web portal. If you believe that the notices you have received are mistaken, or that the activities that are complained of are not copyright violations, you may submit a counter-notification. The Data Center location is based on the geographic location of Customer site(s) and other considerations made at Spectrums sole discretion. The DDoS Protection Service and associated countermeasures are configured to reduce disruption of Customers legitimate traffic, but Customer may experience slower Internet traffic speed during a DDoS Attack. WebCurrently, suspension of telecom services (including internet shutdowns) is governed by the Temporary Suspension of Telecom Services (Public Emergency & Public Safety) Rules, 2017, notified under the Indian Telegraph Act, 1885. THIS END USER LICENSE AGREEMENT (AGREEMENT) GOVERNS THE USE OF THE RINGCENTRAL SERVICES, AND ANY HARDWARE, PROPRIETARY SOFTWARE AND THIRD-PARTY PROPRIETARY SOFTWARE LICENSED THROUGH RINGCENTRAL. RingCentral may from time to time push software updates and patches directly to Customers computers, tablets, mobile phones, or other devices for installation, and Customer will not prevent RingCentral from doing so. Any breach of this provision shall constitute a material breach of the Service Agreement. WebCustomer shall not use or permit End Users or third parties to use the Service (s), including the Spectrum Equipment and Software, for any illegal purpose, or to achieve unauthorized access to any computer systems, software, data, or other copyright or patent protected material. Spectrum WiFiTerms of Service Spectrum offers two types of WIA Service:Wireless InternetandWireless Internet Backup. When that happens, the ISP will immediately send a notice to the If you receive a copyright infringement from Verizon, Comcast, Telus, Spectrum, or any other ISP, you are on a list. If Customer desires for the front desk portal and the TV user interface associated with the SBB Offering to be co-branded (with Spectrums and Customers brands), then Customer shall provide Spectrum Enterprise a copy of Customers logo in accordance with Spectrums technical specifications and hereby grants Spectrum a right and license to use such logo for purposes of such co-branding. Many factors outside of Spectrums control affect the quality of service experienced by Customer and its authorized users, including without limitation, the quality and utilization of Customers network, service attacks, and the authorized users device. Smaller providers like Optimum and Other U.S. destinations (Guam, USVI, etc.) You can post for technical support, advice, or just to vent. As always, the most difficult part will be returning the other partys stuff. Account means the account established for the RingCentral Services and associated with a Customer. Customer grants Spectrum the right to advertise, market and otherwise promote Customers location(s) as a WiFi Hotspot access point(s), in any and all forms of media now known or hereafter developed, in Spectrums sole discretion, and Customer grants Spectrum a license to use Customers names, trademarks and logos in connection with such advertising, marketing and promotion. Termination liability applicable to the Services under this Service Agreement shall otherwise remain unchanged. The Standard and Premium seats include unlimited outbound calling to the US (50 States), Canada, and Puerto Rico. Required Browser Upgrade We're sorry, this CUSTOMER SHALL ADVISE EVERY END USER OF COMMUNICATIONS SERVICE THAT SPECTRUM VOICE-ENABLED CUSTOMER EQUIPMENT IS ELECTRICALLY POWERED AND, IN THE EVENT OF A POWER OUTAGE OR SPECTRUM NETWORK SERVICE INTERRUPTION, COMMUNICATIONS SERVICE AND 911 OR E911 MAY NOT BE AVAILABLE. If Customer purchases RingCentral Equipment from Spectrum, e911 stickers will be provided to Customer. Customer agrees that Spectrum will not be liable for any losses or damages arising as a result of disclosure of Calling Details or CPNI in accordance with the terms of this Attachment. Web500 If Customers Multi-Path Ethernet Service includes a Path or data flow that exceeds 2 Gbps, Spectrum may limit such Path or data flow to 2 Gbps. WebReferring to A Day in the Penalty Box reveals: Depending on the severity of the problem behavior and at the complete discretion of the moderator your account will be placed in timed suspension for anywhere from 1 to 365 days. In addition, certain non-facilities-based services provided by third parties may be offered to Customer by Spectrum (Third Party Services). WebIf you'd like to shop for Spectrum services, we are here to help. Spectrum Access Application Terms of Service Spectrum Business High-Speed Internet Service Terms ("Internet Service") Percentage Call Allocation: Routes an originating call made to a single toll-free number to any of two or more pre- determined DID number locations based on the Customers allocated traffic percentage between the DID number locations. Direct Damages. Spectrum Business TV and Enterprise TV Service Phone Purchase and Equipment Installment Plan (EIP). The rates, terms and conditions in the Unified Communications with RingCentral Terms of Service are incorporated into and are part of the Spectrum Enterprise Service Agreement posted at https://www.spectrum.com/policies/terms-of-service or www.spectrum.com, under Terms of Service/Policies., Usage Rates for UC with RingCentral Services. RingCentral may update the Use Policies from time to time and will (or through the Partner) provide notice to a Customer at the email address on file with the Account. Important information about Spectum Voice 911 services & battery backup Subject to change without notice. Spectrum will calculate and remit 911 fees for each Remote Site based on state and local regulations at the address where telephone(s) and telephone number(s) are located and emergency services are dispatched. Spectrum Internet Acceptable Use Policy Security Limitations. Spectrum may use Calling Details and CPNI and share (including via email) Calling Details and CPNI with its partners and contractors, as well as with Customers employees and representatives, without Customer consent: (i) to provide services and bills to Customer; (ii) pursuant to applicable law; (iii) to protect the interests of Spectrum, Customer and related parties in preventing fraud, theft of services, abuse, harassment and misuse of telephone services; (iv) to protect the security and integrity of Spectrum Network systems; and (v) to market additional Spectrum services to Customer that are of the same category as the services that Customer purchases from Spectrum. These Terms of Service include all attachments hereto (Attachment(s)), and all other documents identified hereunder, each of which are incorporated herein by reference. If You use the Services in a location with local laws requiring a designated entity to be responsible for personal data processing, including collection and transfer, You acknowledge that You are the entity responsible for complying with such laws. At the end of each bill cycle, the SMS/MMS Usage is rounded up to the nearest penny. Pricing and actual speeds may vary. Customer shall ensure that all uses by Customer, whether authorized by Customer or not, of the Spectrum Equipment or the Communications Services installed at the Service Location comply with all applicable laws, rules, regulations, and the Service Agreement (including this Attachment). Bookmark content that interests you and it will be saved here for you to read or share later. Customer acknowledges that misuse of RingCentral Services may violate third-party Intellectual Property rights. Severability. 1352). If Customer has designated Proactive mitigation, Customer may switch to Reactive mitigation and if Customer designated Reactive mitigation, Customer may switch to Proactive mitigation, at any time during the Initial Order Term. Personal injury or tangible property damage caused by Customers or its employees or agents negligence or willful misconduct. Customer agrees that Spectrum will not be responsible for any losses or damages arising as a result of the unavailability of Communications Service, including the inability to reach 911 or other emergency services, the inability to contact a security system or other monitoring service provider or any failure or fault relating to Customer Equipment, facilities or services, the use of third-party enterprise 911 solutions, or Customers attempt to access Communications Service from a remote location. Invoicing for phones will be based on the payment plan selected by Customer (One-Time Purchase or one of the EIP options). Such updates will become effective thirty (30) days after such notice to a Customer. If specified in the Service Order, Spectrum will provide Premium Services to Customer. Local and Long Distance Calling. Supplier means the supplier, licensor, publisher, manufacturer or other third-party provider of Products. Customer shall purchase the replacement equipment (Replacement) from Spectrum at Spectrums current rate card prices. Spectrum Business TV Service:Spectrum Business TV Service includes television programming services, including the package of channels and music programming as designated in a Service Order. The temporary program began on May 12 of 2021 and will last until the $3.2 billion fund runs out. Spectrum Business Internet Acceptable Use Policy Origination Screening: Allows or disallows an originating call made to a single toll-free number based on the originating Number Plan Area (NPA) and/or prefix (NXX) of the caller. When Customer Internet traffic is traveling over the Spectrum Network, Spectrum makes no guarantees that only DDoS attack traffic will be prevented from reaching the destination or that only legitimate traffic will reach Customer. Charter/Spectrum Business Voice Price Guide So far, I still have internet, so I'm not too sure if they have temporarily suspended, or are they going to suspend me on the next billing cycle? This unauthorized use of Customers facilities includes, but is not limited to, the placement of calls from the Service Location, and the placement of calls through Customer Equipment that are transmitted or carried on Spectrums Network. Is it still coming or has it come and pass? Spectrum Business Voice Service, PRI/SIP Trunking Service (collectively Voice Services) Spectrum shall be responsible for reasonable restoration efforts necessary to address any displacement resulting from excavation and for those damages directly caused by Spectrums faulty workmanship or installation of the Service, provided that the boring of holes or insertion of fasteners through the surface of walls for attachment of peripheral equipment will not be deemed damages but rather part of normal workmanship. If a new occupant moves in and resumes service with Spectrum during this time, the company would potentially be able to collect from two customers for the same internet service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Software has the meaning set forth in Section 4.A.i, below. (Aren't we all on a list somewhere?) Customers use of the FIA Service is subject to the following additional terms and conditions: Software-Defined Wide Area Networking Service (SD-WAN Service), Managed Network Edge Service (MNE), Enterprise Network Edge Service (ENE), Managed WiFi Service, Managed Router Service (MRS), Managed Security Service (MSS) and Virtual Security Service (vSS) (collectively, Managed Services, and each individually, a Managed Service). Website Use Terms and Conditions CUSTOMER ACKNOWLEDGES THAT THE VOICE-ENABLED FIBER CONNECTION, CABLE MODEM, INTEGRATED ACCESS DEVICE (IAD) OR OTHER SPECTRUM EQUIPMENT USED TO PROVIDE COMMUNICATIONS SERVICE ARE ELECTRICALLY POWERED AND THAT COMMUNICATIONS SERVICE, INCLUDING THE ABILITY TO ACCESS 911 AND E911 SERVICES AND ALARM, SECURITY, AND OTHER MONITORING SERVICES, MAY NOT OPERATE IN THE EVENT OF AN ELECTRICAL POWER OUTAGE, A SPECTRUM NETWORK SERVICE INTERRUPTION, OR A THIRD-PARTY NETWORK SERVICE INTERRUPTION IF THE COMMUNICATIONS SERVICE IS PROVIDED AS AN OVER-THE-TOP OR OFF-NET (TYPE II) SERVICE USING A THIRD PARTYS NETWORK. Spectrum is not liable for any damages, including toll usage charges, Customer may incur as a result of the unauthorized use of its telephone facilities. Furthermore, unless both Customer and Spectrum agree otherwise in writing, the arbitrator may not consolidate proceedings or more than one persons claims and may not otherwise preside over any form of representative or class proceeding. Spectrum will notify Customer of any requests to change account passwords, activate online account access, and change Customers account address of record. Unfortunately, My Bookmarks sending capabilities are not currently operational. The address information for E911 calls from a Remote Site shall be the address associated with the Remote Site. NEITHER PARTY WILL BE LIABLE FOR ACTIONS REASONABLY TAKEN TO COMPLY WITH LAW. Spectrum Voice Price Guide for Legacy Charter After DDoS Protection Service activation, Spectrum will monitor Customers Fiber Internet Access (FIA) network traffic flow for variations to the baseline traffic patterns. Temporary suspensions are available for up to 90 days. Browse through our latest case studies, infographics, white papers and more, Assess your network needs with these tools, Upcoming events, trade show, community outreach and more, Evaluate your network readiness for today's challenges, take the quiz, Invest five minutes to find out how much bandwidth your business really needs, Find answers to frequently asked questions, Get instructions and directions to help you get the most from your services, Management tools for Network and Voice services. Spectrum Voice Price Guide for Legacy Time Warner Joint Trench Terms and Conditions. Customer will not be entitled to receive any refunds or credits should the WiFi Hotspot be interrupted or fail, regardless of the length of time during which the WiFi Hotspot is unavailable. Customer is solely responsible for providing Spectrum with accurate telephone number and service address information for each Remote Site. Spectrum Residential General Terms and Conditions of Service SOFTPHONE APPLICATIONS DO NOT PERMIT END USERS TO MAKE 911 OR OTHER EMERGENCY CALLS. All calls from a Remote Site will be rated based upon the rate center associated with telephone number(s) at the Remote Site. Spectrum may request that Customer complete a Technical Configuration Questionnaire to obtain necessary information in order to provide a Managed Service. Procedure for Submitting a Notice of Claimed Copyright Infringement We apologize for the inconvenience and are working on a solution as quickly as possible. New York Residential Telephone Company Rights and Obligations, Spectrum Residential Mobile Services Agreement Spectrum Business High-Speed Internet Service1:Internet access service implemented using a hybrid fiber/coax (HFC) or a fiber access network. Spectrum requires that Customer: (i) provide information regarding Customers Internet traffic before Spectrum can provision the DDoS Protection Service and (ii) cooperate with Spectrum to conduct mitigation testing in order to activate the DDoS Protection Service. Spectrum shall provide Customer with one or more SD-WAN CPE through which Customer can deploy and use virtual private network (VPN) connectivity and associated virtualized network functions at Customers Service Location(s) across Customers network, as may be more particularly described and set forth in the applicable Service Order. I haven't noticed any changes in the internet yet. When the DDoS Protection Service detects an anomaly that is symptomatic of a DDoS Attack, the DDoS Protection Service alerts Spectrum. Network Management Practices WebAvailable remedies include statutory damages of up to $30,000 per work infringed, and up to $150,000 per work infringed for willful violations.

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