Warranty for commercial use is 1
If you are new here, please review posting/commenting guidelines below. Our batteries and chargers are backed by an industry leading 3-year warranty. endstream
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Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. Visit our Contact Us page for additional ways to get help. The benefits to you given by this warranty are in
var xmlHttp = new XMLHttpRequest(); What does the charger have to do with anything? ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. Be the first to know about new products and innovations. This warranty is void if the product has been used for rental purpose. But nobody mentioned anything to me when I first set this up. I talk with EGO customer support about it, and they tell me there's nothing they can do. Experience With EGO (Lawn Tools) Customer Support & Warranty. Be the first to know about new products, innovations, and offers. EGO lasts longer without needing changes. %PDF-1.5
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She hung up on me. We see that youre on the North America site but appear to be outside the U.S. and Canada. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Consumer Guarantee Act 1993. Claims under the warranty must be made within the warranty term. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . I need to put a small deposit down ($20) with Home Depot. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. When requesting warranty service, you must present the original dated sales receipt. Any handling and transportation costs (and other expenses incurred in claiming this warranty)
Used them with no issues last fall and packed them away at the end of the season. If you are serious about having the best warranty plan, then you go with EGO. EGO tools are backed by an industry leading 5-year warranty. Here I am.7-8 weeks later.without a lawn mower. JavaScript seems to be disabled in your browser. The store will not work correctly when cookies are disabled.
For the best experience on our site, be sure to turn on Javascript in your browser. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. With a nationwide network of EGO approved service dealers, youre never too far from the support you need.
No way of knowing an ETA. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. The mower must have been purchased from an authorised EGO Power+ Dealer. Any action not timely filed shall be deemed waived. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. var theme_settings = {
EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. Thats why all our products are covered by extended warranties* that you can rely on. The message is very annoying. Check out our library of quick how-to videos. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. After one season my EGO LM21355p lawnmower would not start. Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Where the product is repaired, Chervon may use refurbished parts. They will not listen to what you say. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f);
Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. Details; Allow Cookies; Disallow Cookies Defective product will receive free repair. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. One had power, one did not. IMO: Warranty is with product. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. So any non-AU supplied items have different prefix letters in the serial#! We see that youre on the North America site but appear to be outside the U.S. and Canada. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . I bought a snow thrower in the fall and when the base plate shattered the first time I used it. I've talked to home depot about it, they do nothing. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Just got back for a 1 hr walk and was on hold the entire time. What would you like to do? Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Call Ego customer service. This company obviously doesn't care about customer support ! Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. returned. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer.
If you do not allow these, then some or all of these functions may not work properly.
Don't waste your money. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. It took some talking to get the rep to agree to replace my defective head. * For defects caused by material or manufacturing fault. Called back a second time and did not get through after another hour. Lowe's gives you 60 days. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Whoever is in quality control needs to be checked on. Sorry EGO, you started it. 42 0 obj
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For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. So I called their warranty support line to see what could be done (I knew I was within warranty time period). .
The price has been fluctuating a bit but still cheaper than other places: For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. This has been the most grueling process ever. The first time, I was on hold for about an hour. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. They said to bring it to my nearest Home Depot and it gets sent out to be repaired.
Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. Click OK to update your details. The store will not work correctly when cookies are disabled. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. if (!browserSupportsAllFeatures()) { At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Ive never had a a battery go bad from any other manufacturer. },
Registering your product does not work. console.error('Failed to load polyfill script ' + src); have purchased it from an authorised EGO Power+ Dealer. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Support is horrific.
They took my lawn mower and it had to be shipped out of state to a repair facility. endstream
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Authorized EGO retailers are identified online at. Called the warranty number on Thursday. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. If I could have given a zero star rating I would have. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Sign up to hear about new Commercial Series tools and innovations. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. are excluded. Bought a string trimmer with battery, then an extra battery October 2022. Warranty. Ego customer service is the worst customer service I have ever experienced in my lifetime!! classes: false
markings. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. The competitor is located in Australia; The following exclusions apply; . For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346). xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? Its here! For the best experience on our site, be sure to turn on Javascript in your browser. My lawn is 40'x30', doesn't take long to mow. Recently, my lawn mower decided to stop working. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Waited two weeks, had to call back again, and no one had done anything. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. } To make a claim,
Takes all of 3 minutes. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. almost 2 months to get a battery to replace one that malfunctioned Claim your profile to access Trustpilots free business tools and connect with customers. Be the first to know about new products, innovations, and offers. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. What would you like to do? the warranty registration was also completed. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi
CL}. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Last update I got was that the item was marked "in transit" back to the store on the 17th. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the
JavaScript seems to be disabled in your browser. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; For some reason he asked for the serial number of the charger that came with it. Try this for an hour. We also ensure all reviews are published without moderation. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. So in summary -- The initial call with EGO was very good. Home Depot rep told me I should have taken the item to
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ego warranty australia