Travel Insurance Claims Department; PO Box 451; . 0000120132 00000 n If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. Eurostar Flights, Tickets and Deals | Skyscanner Compensation is awarded if the cause of disruption can be . Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. 9. If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. Advance BookingsWe can accept requests for group reservations up to 330 days in advance. 0000203483 00000 n 0000211705 00000 n Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . 0000206901 00000 n 0000151684 00000 n Please read the policy wording carefully to ensure you have the cover you need. For customers outside the UK, call 44 (0)1233 617 575. This costs nothing and you should have one in any case when in Europe.. 0000018812 00000 n Meanwhile you're waiting and not getting any money or any action undertaken. 0000218599 00000 n AWP Assistance UK Limited FCA registration number is 311909. 54. 25% of the value of the affected ticket. 21. As that is what all responsible travellers do! Service and exchange fees already paid are not refundable. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. 0000171511 00000 n 0000174919 00000 n Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. 20. Compensation - Eurostar Help Centre We can only consider claims made if you provide reasonable supporting evidence of an error. Please check your confirmation email for your hotel's cancellation policy. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000122325 00000 n 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. 0000264816 00000 n 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage). Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. 0000016550 00000 n 0000127886 00000 n You have a European Health Insurance Card right? Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. 32.1 This paragraph 32 applies where cancellation or delays affecting train services covered by your transport contract with Eurostar mean that it is reasonably expected that there will be a delay in your reaching your final destination under that contract of more than 60 minutes. Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. The holder must return it and we may issue a replacement ticket . 42. 0000148422 00000 n The agreement between you and us. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. 0000021678 00000 n If you can show differently, I'd be interested to hear. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. 0000135951 00000 n 17. Just buy a separate policy. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. 0000015972 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. Your Booking - Eurostar Help Centre Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . 0000249382 00000 n You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 13. Were sorry for any disruption to your travel plans. Underscribe your policy online in a few steps and get your policy directly in your mailbox. 0000150250 00000 n Eurostar cancellation insurance - Review of Eurostar, Paris, France Your location is London. 0000168076 00000 n Electricscooters (e-scooters) and hoverboards. Find separate cover which specifically covers repatriation back to the UK. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. 14. Service and exchange fees already paid are not refundable. Conditions on which tickets are issued. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. 6. 0000176739 00000 n 0000273644 00000 n You dont have to travel before the expiry date, simply make your booking by then. 0000248639 00000 n 0000384437 00000 n 0000162154 00000 n What indeed isn't covered is repatriation back to the UK. 0000264420 00000 n Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. You're entitled to the same amount of care for the same price (which your insurance covers) as a local. Was this answer helpful? 0000179126 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. Our medical emergency team is available 24 hours a day to assist you. 0000207259 00000 n You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 0000194103 00000 n Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. 0000131489 00000 n For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. 0000204939 00000 n What happens if Eurostar cancels my train? 0000187154 00000 n Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any users home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website. 0000248012 00000 n 0000017662 00000 n 0000411247 00000 n You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. 0000246806 00000 n But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. 0000176913 00000 n Details of recommended minimum connection times are published on our website:www.eurostar.com. 2462001 is an Appointed Representative of Mondial Assistance (UK) Limited. 0000189121 00000 n 57. 0000193367 00000 n Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. 0000140080 00000 n 0000162325 00000 n 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). 0000161263 00000 n The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. 0000222076 00000 n Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. Is there another countrys pass similar to Swiss Rail Pass? You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. 0000196489 00000 n 0000056968 00000 n Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. Having 2 insurances for the same thing is a reason for them to star quarreling over who will pay out etc etc. 0000126401 00000 n Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. 0000131085 00000 n Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. 61. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. 0000225513 00000 n 0000098135 00000 n If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. 0000165804 00000 n 0000129572 00000 n This agreement governs the terms of access to the entertainment and wireless internet service and associated mobile application (the app) provided by Eurostar International Limited (Eurostar, we or us) for use onboard wi-fi enabled Eurostar trains (together the service). 0000213843 00000 n Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. 0000213297 00000 n 0000127538 00000 n You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. Allianz Eurostar 0000021274 00000 n Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. Once the bookings have been confirmed, reservations may not be changed. 0000153319 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. While Eurostar International Limited has taken every effort to ensure that the information contained within the website is correct at the time of going live, Eurostar International Limited cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. You can submit a claim up to 60 days after the date of travel. 20. The principle of free places for group travel does not apply on Eurostar train services. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. It is your responsibility shortly before you travel to check for any changes to the timings for your train. 26. This does not apply to battery powered mobility scooters which are allowed. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. 0000008129 00000 n 0000071676 00000 n 0000148774 00000 n 15. 0000179854 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 5. 2. Any kind of ammunition (of any calibre and in any quantity). 18. 11. Your request for an e-voucher must be submitted at least 7 days before the departure time on your outbound travel date. Yes. 0000039005 00000 n 0000137328 00000 n 0000217870 00000 n In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 0000274000 00000 n Please wait at least 24 hours before making a claim - this will give our systems time to process . Yes, if you live in the UK. You need a valid ticket to travel on Eurostar, 3. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. It's all covered with the EHIC. Anyone with experience of Eurostar Travel insurance? Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. **Calls charged at national rates. 5. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. Registered in England. 0000209100 00000 n 0000107648 00000 n Eurostar Reviews | Read Customer Service Reviews of www.eurostar.com You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. 0000174745 00000 n 0000225177 00000 n 0000265037 00000 n InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. 46 0 obj <> endobj xref 46 321 0000000016 00000 n 0000108035 00000 n You can telephone Free Spirit on 0345 609 8864 or Since we incur costs in cancelling your travel arrangements, you will have to . You will receive an email to confirm the remaining balance. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. 0000022356 00000 n Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. 0000276772 00000 n You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. 8. In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket. 0000139184 00000 n 7. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. 0000190598 00000 n Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code.
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eurostar cancellation insurance