. A YouView Box FAQ. I've sent you a Private message explaining how you can contact the forum moderation team. By continuing to browse, you are agreeing to our use of cookies. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Yes I received my new box and it all seems to be working fine. Worked fine until last night. on We have a tv contract with bt. All rights reserved. 05-07-2022 Switch on the power switch on the back of your box and a red light should appear on the front. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. This can be causes by it being knocked while it was turned on. Model number 91-00438. However, this time, that remedy does not seem to work. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. It is described at . Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. 20h56. 11h53, on Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. Welcome to the Digital Spy forums. . Sign in or register to get started. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Mine has just started doing the same thing. Give it a couple minutes to get itself ready and then it should load as usual. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. - edited I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 01-05-2019 In the latter two cases, a message on-screen literally says sorry, selected option failed. 01-05-2019 14-12-2020 Factory reset, delete recordings. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. IThanks for that, I'm surprised it lasted less than a year. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Not sure what box model you have? Until I saw this thread, I was blaming that for this symptom. 20h29. Cheers . My box has a repeat problem. on Until I saw this thread, I was blaming that for this symptom. You can print a freepost label to eturn the box if you wish. I bought the box a few years ago to record and access freeview channels. 14-12-2020 on OpenReach engineers to the house. This will keep your recordings but you do need an internet connection for it to work. The broadband blue light isnt coming on either. YouView box not booting. 04-04-2020 please let us know how you get on with a 4K recording. Go to the main menu by pressing the blue Home (or YouView) button on your remote. Myview recordings and scheduled does the same. This can be causes by it being knocked while it was turned on. I will also have had a BT Youview box from BT just under 6 months now. The aerial cable is securely connected to the Aerial In/Antenna In port. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Read our cookie policy. It just seems to get stuck on the YouView loading screen forever. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Unplug and reconnect power to yourbox. We use cookies on our website. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. My husband . Press and hold the reset button on the right-hand side of the box. / 3.3.168: Complete: BT: We know how important recordings are so we do offer options to keep your recordings. 22h00, on This first happened about a week ago. 10h40. By continuing to browse, you are agreeing to our use of cookies. (Yes, I have pressed the 'Me Too' button.) I then get stuck at the Loading page and nothing else happens no matter how long I leave it. 17h07. Turn the power on using the switch found on the back of yourbox. 04-04-2020 05-07-2022 02:48 PM, on If not then I'll go for the full factory reset deleting recordings. on Hi, no I don't have a subscription. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Worked fine until last night. Are you currently in a TV contract with BT ? The guide works fine, as do the catch up players. Thanks. 12:11 PM. It also failed any recordings set up remotely or more than 24 hours in advance. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 12h21. With regards to the non loading, this is normally a sign of a catastrophic failure. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. You do not have permission to remove this product association. 9h11. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Within three seconds press and hold the power button on the front of the box and hold both buttons. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. This is the first problem that's a bit of a killer :-(. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. I believe there is a maintenance mode which you can get into, which may give you more recovery options. Thankfully most of the programmes were also recorded on my freeview play box. Hi@SiGreenwood Did you receive the new box OK? Factory reset, keep recordings. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 14-12-2020 I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. At that time, I switched it off and left it unplugged for a minute or two. My YouView box no longer starts up. Already know your box model? More info. 17h17. 04-04-2020 I have had a retail Youview box almost two years now and have had very little problems with it. Either way, the box is effectively dead. (Although i'm not sure why the drive would affect the 'settings' menu)? Need help with these connections? on I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. You can print a freepost label to eturn the box if you wish. Youview box used to work, no problem with other gadgets. Give it a couple minutes to get itself ready and then it should load as usual. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Sign in or register to get started. It looks like you're new here. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Make sure you keep the box in standby. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. 25-04-2019 The YV persistently tells me it can't connect to the internet. Internet/USB Recovery, keep recordings. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Very happy. 02:18 PM. I've seen a packageremoved when a fibre upgrade has been done. I'm really glad to hear you've received the new box and all appears to be well. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. 14-12-2020 Only change is that I had to switch channels on broadband recently. 04-04-2020 Are you familar with perforing maintenence mode resets on Youview boxes? (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. David Select Update Software. on on Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. 06-05-2019 Any suggestions/information gratefully received. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Make sure you keep the box in standby. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. For help with your TalkTalk TV box, channels and apps. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Yes everything seems to be working correctly. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Thanks in advance for any help you can give, on 04-04-2020 There was a factory reset, but keep recordings option, but this failed. 24-04-2019 Bear in mind that if you have to reset through the menus, you'll lose recordings and other . You'll be greeted with a friendly 'Hello' telling you that your box has restarted. 21h23, on If you give our Loyalty Teams a call on03451720046 they can add the required product for you. 01-05-2019 We followed the user guide instructions and Googled every possible solution without luck. 12:54 PM, on We haven't changed anything. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Ive done a factory reset to no avail, any ideas? on Instructions for doing this can be found here: Mine has just started doing the same thing. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. You may be able to get it working again by going into Maintenance Mode and performing a reset. on 9h42. Some would say that yours has done well to last three years. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. If you're not and you don't, it's time to go shopping. The factory reset keeping recordings worked! 04-04-2020 Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. on The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? If youre using Powerline adapters, make sure these are connected also. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Post back and let me know. 15-12-2020 15-12-2020 Release the down button and press the power button to say yes. 05-07-2022 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on We haven't changed anything. on Then find your instructions below. If youd like to join in, please sign in or register. 04-05-2019 YouView TV Ltd 2023. Visit our full contacts page here. It is a bt youview box. OpenReach engineers to the house. Release both buttons a few seconds after the BT logo appears on the TV screen. Sadly factory reset stopped at set up broadband connection. T1000 boxes have a reputation for premature hardware failure. 10h41, on 04-04-2020 on We can't get past the message Freeview Loading. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. By selecting Accept, you are agreeing to our cookies. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. I've tried all the options on Matainence Mode and get an error all the time. Select Software Information. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free.
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bt youview box stuck on loading